CBT Nuggets ITIL Foundations

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CBT Nuggets ITIL Foundations

ITIL® Foundations

This ITIL® training with Chris Ward covers the IT infrastructure library (ITIL®) that’s ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more!

1. ITIL® - Foundations Introduction (10 min)
2. ITIL® Foundations - Terminology (15 min)
3. ITSM and Services (11 min)
4. Processes and Functions (13 min)
5. Service Lifecycle (13 min)
6. Service Strategy - Introduction (14 min)
7. Service Strategy - Service Packages, SLPs, and Assets (13 min)
8. Service Strategy - Service Portfolio Management (12 min)
9. Service Strategy - Financial Management for IT (15 min)
10. Service Strategy - Business Relationship Managment (14 min)
11. Service Design - Introduction (10 min)
12. Service Design - Supplier Management (12 min)
13. Service Design - Service Level Management (14 min)
14. Service Design - Service Catalogue Management (10 min)
15. Service Design - Availability Management (16 min)
16. Service Design - Capacity Management (13 min)
17. Service Design - Information Security Management (11 min)
18. Service Design - Design Coordination and IT Service Continuity Management (13 min)
19. Service Transition - Introduction (11 min)
20. Service Transition - Transition Planning and Support (11 min)
21. Service Transition - Change Management (12 min)
22. Service Transition - Knowledge Management (11 min)
23. Service Transition - Service Asset and Configuration Management (13 min)
24. Service Transition - Release and Deployment Management (17 min)
25. Service Transition - Review (13 min)
26. Service Operations - Overview (12 min)
27. Service Operations - Service Desk Function (17 min)
28. Service Operations - Technical, Application, and IT Operations Management Functions (10 min)
29. Service Operations - Incident and Problem Management (20 min)
30. Service Operations - Event and Access Management (15 min)
31. Service Operations - Request Fulfillment (11 min)
32. Continual Service Improvement (14 min)
33. ITIL® Exam Cram (8 min)


Files:

  • 29 - Service Operations - Incident and Problem Management.mp4 (87.1 MB)
  • 24 - Service Transition - Release and Deployment Management.mp4 (76.1 MB)
  • 27 - Service Operations - Service Desk Function.mp4 (72.1 MB)
  • 15 - Service Design - Availability Management.mp4 (66.0 MB)
  • 30 - Service Operations - Event and Access Management.mp4 (64.8 MB)
  • 06 - Service Strategy - Introduction.mp4 (61.8 MB)
  • 32 - Continual Service Improvement.mp4 (60.4 MB)
  • 02 - ITIL Foundations - Terminology.mp4 (58.6 MB)
  • 13 - Service Design - Service Level Management.mp4 (58.1 MB)
  • 18 - Service Design - Design Coordination and IT Service Continuity Management.mp4 (57.8 MB)
  • 05 - Service Lifecycle.mp4 (56.7 MB)
  • 09 - Service Strategy - Financial Management for IT.mp4 (55.9 MB)
  • 04 - Processes and Functions.mp4 (55.8 MB)
  • 16 - Service Design - Capacity Management.mp4 (53.8 MB)
  • 10 - Service Strategy - Business Relationship Managment.mp4 (53.8 MB)
  • 07 - Service Strategy - Service Packages, SLPs, and Assets.mp4 (53.1 MB)
  • 12 - Service Design - Supplier Management.mp4 (53.1 MB)
  • 23 - Service Transition - Service Asset and Configuration Management.mp4 (52.2 MB)
  • 03 - ITSM and Services.mp4 (49.8 MB)
  • 26 - Service Operations - Overview.mp4 (49.7 MB)
  • 25 - Service Transition - Review good.mp4 (49.3 MB)
  • 28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4 (48.3 MB)
  • 17 - Service Design - Information Security Management.mp4 (47.1 MB)
  • 31 - Service Operations - Request Fulfillment.mp4 (46.7 MB)
  • 21 - Service Transition - Change Management.mp4 (46.6 MB)
  • 19 - Service Transition - Introduction.mp4 (46.3 MB)
  • 20 - Service Transition - Transition Planning and Support.mp4 (45.8 MB)
  • 14 - Service Design - Service Catalogue Management.mp4 (45.3 MB)
  • 22 - Service Transition - Knowledge Management.mp4 (44.1 MB)
  • 08 - Service Strategy - Service Portfolio Management.mp4 (43.7 MB)
  • 01 - ITIL - Foundations Introduction.mp4 (41.7 MB)
  • 11 - Service Design - Introduction.mp4 (41.2 MB)
  • 33 - ITIL Exam Cram.mp4 (30.4 MB)

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