Technical Support Essentials: Advice to Succeed in Technical Support
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- TypeE-Books
- LanguageEnglish
- Total size3.2 MB
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Title: Technical Support Essentials: Advice to Succeed in Technical Support
Author: Andrew Sanchez
Publisher: Apress
Publication Date: December 31, 2009
Pages: 289
Format: PDF
Language: English
ISBN-10: 1430225475
ISBN-13: 978-1430225478
Amazon: http://www.amazon.com/Technical-Support-Essentials-Beginner-Intermediate/dp/1430225475
Description:
{
There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover reading-readers can skip around to find the information they most need to access at a given time.
What you'll learn
This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career.
Who is this book for?
This book is for technical support managers and staff.
}
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- Technical Support Essentials Advice to Succeed in Technical Support.nfo (1.1 KB)
- Technical Support Essentials Advice to Succeed in Technical Support.pdf (3.2 MB)
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