Lynda - Agile Service Management

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size240.3 MB
  • Uploaded BynotmrME
  • Downloads135
  • Last checkedJun. 28th '21
  • Date uploadedJun. 25th '21
  • Seeders 10
  • Leechers4
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Agile Service Management






Course details
Service management is the mental model behind ITSM tools like ServiceNow, Nexthink, and HappySignals, as well as the roles, workflows, and information that help you support and deliver the products and services you offer. This course from instructor David Pultorak explains the necessity of service management and how it can best work in an agile environment. David covers the basics of service management—what it is, why it’s important, and practical tips on how to use it. He talks about the stakeholders you must tend to, and the journeys and experiences they take with you. He also imparts his ideas on how to better stage and conduct interactions. As David shows, when individuals, teams, and organizations grasp these concepts, it can make a big difference in everyone’s day-to-day work life.


Transform your organization for today's digital enterprises
“ - [Dave] Service management used to be applied just in the IT function by IT pros who found it transformative in their day-to-day work. Now we're in the age of the digital enterprise where IT is the business and the business IT, and it's been unleashed for use for the whole organization and every professional in it, including you. And it's been updated to fit today's digital enterprises, updated to agile service management. I'm excited to give you a better idea of the stakeholders you must tend to, the journeys you take with you, your organization, brand, and offerings, and give you some ideas on how to better stage and conduct interactions at those touchpoints. I'm Dave Pultorak, and I'm excited to share these concepts with you because I seen that when individuals, teams, and organizations grasp them, they can make a huge difference in everyone's day-to-day work-life in the effort required and the impact they can have. So let's begin.

Files:

Agile Service Management [2] 1. Core Principles of Agile Service Management
  • [8] Functionality and qualities.mp4 (14.8 MB)
  • [1] Stakeholders and their stakes.mp4 (11.0 MB)
  • [1] Stakeholders and their stakes.srt (6.9 KB)
  • [2] Typical stakeholders of our organization.mp4 (10.4 MB)
  • [2] Typical stakeholders of our organization.srt (8.0 KB)
  • [3] Understanding stakeholders.mp4 (10.4 MB)
  • [3] Understanding stakeholders.srt (8.0 KB)
  • [4] Stakeholder journeys and experiences.mp4 (11.9 MB)
  • [4] Stakeholder journeys and experiences.srt (8.5 KB)
  • [5] Stakeholder touchpoints.mp4 (13.6 MB)
  • [5] Stakeholder touchpoints.srt (9.3 KB)
  • [6] Organization, brand, and offering touchpoints.mp4 (6.6 MB)
  • [6] Organization, brand, and offering touchpoints.srt (5.9 KB)
  • [7] Configuration of organizations, brands, and offerings.mp4 (12.6 MB)
  • [7] Configuration of organizations, brands, and offerings.srt (10.2 KB)
  • [8] Functionality and qualities.srt (9.9 KB)
  • [9] Availability-related qualities.mp4 (8.3 MB)
  • [9] Availability-related qualities.srt (7.1 KB)
  • [10] Trustworthiness-related qualities.mp4 (10.6 MB)
  • [10] Trustworthiness-related qualities.srt (6.6 KB)
  • [11] Usability and likeability-related qualities.mp4 (9.3 MB)
  • [11] Usability and likeability-related qualities.srt (8.3 KB)
  • [12] Adaptability-related qualities.mp4 (7.7 MB)
  • [12] Adaptability-related qualities.srt (6.0 KB)
  • [13] Agile service management assumptions and principles.mp4 (4.7 MB)
  • [13] Agile service management assumptions and principles.srt (3.4 KB)
[1] Introduction
  • [1] Transform your organization for today's digital enterprises.mp4 (2.9 MB)
  • [1] Transform your organization for today's digital enterprises.srt (1.7 KB)
  • [2] What you should know.mp4 (2.2 MB)
  • [2] What you should know.srt (2.0 KB)
  • Downloaded from 1337x.html (0.5 KB)
    • [3] 2. Stakeholder Touchpoint Guides and Constraints
    • [1] Context, influencers, insights, and your North Star.mp4 (7.2 MB)
    • [1] Context, influencers, insights, and your North Star.srt (5.8 KB)
    • [2] Agile principles and constrainers.mp4 (6.8 MB)
    • [2] Agile principles and constrainers.srt (6.1 KB)
    • [3] Settings, channels, and devices.mp4 (11.9 MB)
    • [3] Settings, channels, and devices.srt (10.0 KB)
    [4] 3. Stakeholder Touchpoint Enablers
    • [1] Resources drawn on at stakeholder touchpoints.mp4 (10.9 MB)
    • [1] Resources drawn on at stakeholder touchpoints.srt (7.4 KB)
    • [2] Capabilities that support good stakeholder experience.mp4 (9.1 MB)
    • [2] Capabilities that support good stakeholder experience.srt (6.4 KB)
    [5] 4. An Agile Service Management Operating Model
    • [1] Agile stakeholder experience system.mp4 (5.6 MB)
    • [1] Agile stakeholder experience system.srt (5.6 KB)
    • [2] Visible management system, stakeholder experiences.mp4 (11.0 MB)
    • [2] Visible management system, stakeholder experiences.srt (9.0 KB)
    • [3] Develop and transition.mp4 (8.2 MB)
    • [3] Develop and transition.srt (6.4 KB)
    • [4] Promote.mp4 (7.8 MB)
    • [4] Promote.srt (5.4 KB)
    • [5] Deliver.mp4 (5.6 MB)
    • [5] Deliver.srt (4.4 KB)
    • [6] Support.mp4 (6.2 MB)
    • [6] Support.srt (4.7 KB)
    • [7] Improve.mp4 (10.8 MB)
    • [7] Improve.srt (7.5 KB)
    [6] Conclusion
    • [1] Next steps with agile service management.mp4 (1.9 MB)
    • [1] Next steps with agile service management.srt (1.4 KB)
    Exercise Files
    • Agile Service Management Versus Traditional IT Service Management.pdf (68.4 KB)

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